Libraries offer information sources and provide information services for library patrons. The value of this service of providing information can possibly be measured (calculated) in several ways.
One way is to find out from the patrons whether or not the information that the library provided them was helpful and if they (the patron) found the information for which they were looking. A second was to measure (calculate) is by the number of information services that the library provides for patrons. Included in that could be how the information service is provided. For example, the library could have information available on the library’s web site and available in the library itself. A third way to measure (calculate) is by keeping track of what information is used and how often it is used. This can be done by knowing what is asked for by the patron.
In the process of measuring and providing information services, libraries and librarians should find out what information the public (patrons) want. In doing this, the value of the information services provided will be higher because the library is meeting the needs and expectations of their patrons.
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